Abstract
Register of civil state acts (RCSA) have been recording the most important events in the life of every person from birth to death for over a century. Every day, citizens turn to civil registry offices to provide services: state registration of seven acts of civil status (birth, death, marriage, divorce, establishment of paternity, adoption, change of name), issuance of duplicates, making changes and additions. How well these services will be provided depends on the prestige of the entire state. To improve the scope of the provision of services to the public, the USR RCSA information system was created, which began its work on October 1, 2018. The purpose of the article is to compare the expected results from the implementation of the information system and how the work is currently being carried out. As an object of study, we consider the federal information system USR RCSA, as the subject of research will be the mechanism of this system. Mostly, the method of inclusive observation was used.